Welcome to the Meetsap
Support Center.
Welcome to the Meetsap Support Center! Below are answers to the most common questions regarding your account, calling features, wallet coins, and safety.
?Frequently asked questions
📞 Category 1: Calling & Connections
Q1: How do call rates and coins work?
Every call on Meetsap is charged on a per-minute basis. The standard rate is 15 Coins per minute (15 cr/m), unless a custom rate is explicitly indicated on the listener's profile. You only pay for active connected time; billing begins when the other user answers and ends the moment either party hangs up.
Q2: What happens if my network drops during an ongoing call?
Meetsap features automatic adaptive reconnection. If your Wi-Fi or cellular network momentarily flickers, the app attempts to reconnect the session within 5 seconds without disconnecting your call. If the connection cannot be restored, the call ends automatically and your coins are only deducted for the exact duration of the connected call.
Q3: Why is my microphone or camera not working during a call?
Ensure you have granted microphone and camera permissions to Meetsap in your phone's system settings:
- Android: Settings > Apps > Meetsap > Permissions > Allow Camera & Microphone.
- iOS: Settings > Meetsap > Enable Microphone & Camera toggles.
Q4: Are my audio and video calls private?
Yes. Meetsap uses secure real-time WebRTC connections with end-to-end media encryption (DTLS-SRTP). Real-time calls are strictly peer-to-peer and are never recorded, monitored, or stored on our servers.
💳 Category 2: Wallet, Coins & Payments
Q5: How do I purchase coins?
1. Tap on the Wallet icon on the Home screen or navigate to
Menu > Wallet.
2. Select your preferred Coin Package (e.g., Starter, Standard, Mega).
3. Complete the checkout securely using UPI (Google Pay, PhonePe, Paytm),
Credit/Debit Card, or NetBanking.
4. Your coins will reflect in your balance instantly upon successful payment.
Q6: Do my purchased coins expire?
No. Your coins remain in your Meetsap account balance indefinitely and never expire as long as your account remains active.
Q7: My payment succeeded, but coins were not added to my wallet. What should I do?
In rare cases of bank network delays, confirmation may take up to 5–10 minutes.
If your balance does not update:
1. Pull down on the Wallet screen to refresh.
2. Check Menu > Transactions to view the order status.
3. If the amount was deducted from your bank but coins are not visible after 15 minutes,
please submit a ticket via Help & Support with your Bank Transaction
Reference ID (UTR / Order ID), and our billing team will credit your wallet immediately.
👤 Category 3: Account & Profile
Q8: How can I update my profile details or photo?
Open the side menu and tap on your profile card at the top, or go to Menu > User Profile. Tap the camera icon on your avatar to upload a new picture, edit your display name, bio, gender, or spoken languages, and tap Update Profile.
Q9: How does the Refer & Earn program work?
1. Open the sidebar and tap Referral & Earn.
2. Copy your unique referral invite code or link.
3. Share it with friends. Once your friend downloads Meetsap, signs up, and verifies
their number, both of you will receive free bonus coins in your wallet!
Q10: How do I delete my Meetsap account?
You can request account deletion at any time via Menu > Settings > Delete Account or by contacting support@meetsap.app. All personal identifying information will be permanently deleted from our active database.
🛡️ Category 4: Safety & Community Guidelines
Q11: How do I block or report someone who is behaving inappropriately?
During a Call: Tap the red Report / Block button on the call controls.
After a Call: Open Call History, tap the user, and select
Block User.
From Profile: Visit their profile and tap the Block button.
Blocked users are immediately prevented from reaching you or seeing your profile.
Q12: What content is prohibited on Meetsap?
Meetsap maintains zero tolerance for:
- Nudity, sexual acts, or vulgar behavior on camera.
- Abusive language, hate speech, threats, or harassment.
- Asking for or soliciting off-platform money or unauthorized transactions.
Accounts violating these rules are permanently banned.
🎤 Category 5: Listener / Creator Program
Q13: How can I become a verified listener on Meetsap?
Open the side menu and tap Become a Listener. Complete the application form by selecting your fluent languages, call preferences, introducing yourself, and submitting your application. Our moderation team reviews applications within 24–48 hours.
Q14: How do listeners withdraw their earnings?
Once approved as a listener, you will have access to the Listener Dashboard. When your earned coin balance meets the minimum payout threshold, tap Claim Billing / Withdraw, enter your verified UPI ID or bank account details, and payouts will be credited within 2–3 business days.
Need More Help?
Email Support: support@meetsap.app
Hours: Monday – Sunday (9:00 AM – 10:00 PM IST)
Response SLA: Within 24 hours